This short video gives an overview of the key reporting data available within ConnectPro Analytics using Power BI. ConnectPro Analytics PowerBI (Training)

Short product videos covering the Supervisor features within ConnectPro. ConnectPro Supervisors

When you are signed in to a team queue with a Ready status, inbound calls will automatically be passed to your microsoft teams number. To make an outbound call on behalf of your Queue, and if you are a member of more than one Queue, select the Queue from the drop-down list underneath the Dial Pad, as shown in the example below: Enter the number to dial and click on the phone icon. Related Content: Agent | How do I access ConnectPro? Agent | How do I sign in to my Teams Queue? Agent | How do I make myself ready to receive team Calls? Agent | how do I answer a call to my teams Queue? Product Video:  This short video shows how to make an outbound call on behalf of a ConnectPro Queue. ConnectPro Agent Outbound Calling