Agent Assist Recording, if enabled, records the call audio which can be managed by selecting from the call history and clicking the recording button as shown in the example below: Navigate through the recording by using the side bar and dragging to the required point in the recording. The playback speed can also be changed for quicker navigation on a longer call. The playback speed can also be changed for quicker navigation on longer calls. Recordings can also be downloaded as .wav files.  To see the call details, full transcription, summary, issue resolution and recording. Click the popup as shown left. The call details will now be displayed. Related Posts: Video | Agent Assist Video library How do I access Agent Assist | How do I access Agent Assist? Transcription | Transcription, summary, issue & Resolution How do I use Pause & Resume | How do I use Pause & Resume?   For ConnectPro Administrators: How do I enable Pause & Resume (Admin) | Pause & Resume (Admin) How do I enable Recording (Admin) | Recording (Admin) How do I enable Roles to users | Enable Agent Assistant Roles  

Call recording can be enabled for specific users from within ConnectPro Admin by selecting the Security tab. Select the user and toggle to enable Agent Assist Recording Additional Agent Assistant roles can be enabled by selecting toggle as shown in the example below: Related Posts: What is Agent Assist | What is Agent Assist? How do I access Agent Assist | How do I access Agent Assist? Transcription | Transcription, summary, issue & Resolution How do I use Pause & Resume | How do I use Pause & Resume? For ConnectPro Administrators: How do I enable Pause & Resume (Admin) | Pause & Resume (Admin) How do I enable Roles to users | Enable Agent Assistant Roles

For ConnectPro users with access to ConnectPro Admin. Call recording can be enabled for specific users from within ConnectPro Admin by selecting the Security tab. Select the user and click the toggle swith to enable Agent Assist Recording as shown in the example below: Note: For those with access to ConnectPro Admin other Agent Assist Roles can be enabled for users as shown below: Related Posts: What is Agent Assist | What is Agent Assist? How do I access Agent Assist | How do I access Agent Assist? Transcription | Transcription, summary, issue & Resolution How do I use Pause & Resume | How do I use Pause & Resume? How do I listen to my Recordings | How do I listen to my Recordings? ConnectPro Administrators How do I enable Roles to users | Enable Agent Assistant Roles