Open the Phonebook from the top menu.
Click on the Edit Contact as shown in the example below:
Change the Contact Name | Number
Then click Cancel to exit or Save to save the changes.
Product Video:
This short video shows you how to add and delete contacts from you phonebook, as well as editing contact details:
Related posts:
Call Assistant|how do i delete contacts from my contact centre phonebook
Call Assistant|how do i add contacts to my contact centre phonebook
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here |
