To make an outbound contact centre team call using your phonebook:
1. Ensure that you are signed into a contact centre team (See how do I sign in to contact centre)
2. If you are signed into multiple contact centre teams you must select the team in which you wish to make a call on behalf from. You can do this via the Calling From drop down list.
3. Select a contact from your Phonebook.
4. Select the phonebook contact and click on the call icon, as shown below:
5. You will now see a confirmation pop-up, click Yes to make the call or Cancel to cancel the call.
6. Your registered number will now ring, you will hear the prompt ‘please hold trying to connect you’ and the outbound call will now be made.
Product Video:
This short video shows you how to make an 'outbound call using your phonebook'.
Related posts:
Call Assistant| how do i add contacts to my contact centre phonebook
Call Assistant| how do i change contacts in my contact centre phonebook
Call Assistant| how do i delete contacts in my contact centre phonebook
Call Assistant| how do i make an outbound contact centre team call from my phonebook
Call Assistant| i cant make any outbound contact centre team calls
Call Assistant| can i make outbound contact centre team calls without having to select a team every time.
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here |
