Your call status determines your availability to receive inbound team calls.
To change your call status:
1. Select the required Status drop down.
2. Select Not Ready – You are now not ready to receive team calls, select a Reason code from the drop-down list.
3. With a status set of 'Not Ready' regardless of the reason code selected, no calls will be passed to you via the contact centre team inbound call routing.
Product Video:
This video shows you how to 'make yourself not ready for team calls'. and also shows you how to make yourself 'Ready' to receive calls to your contact centre team.
If you are accessing Cloud Contact Centre from Microsoft Teams.
To change your call status:
1. Select the required Status drop down.
2. Select Not Ready – You are now not ready to receive team calls, select a Reason code from the drop-down list.
Product video:
This short video shows you how to change your Readiness status when using contact centre in Microsoft Teams.
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Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here|
