If you are accessing Cloud Contact Centre from the hub (web access).
Your locations can be configured within the Cloud Contact Centre interface, with additional behavioural options such as call acceptance.
For example, the ability to enable ‘# to accept’ for receiving calls to mobile phones to avoid calls going to your personal voicemail.
Agents can register to any available pre-configured location by selecting it from a drop-down list.
Additionally, when enabled, agents can enter an ad-hoc temporary location. This provides a simple flexible working option for users, who may be working from home, or away from the office whilst providing customers with a simple and effective Business Continuity Policy (BCP) to operate quickly and effectively in the event of a crisis.
Product Video:
This short video shows you how to manage your Locations as well as how to register to Locations that have been pre-configured, as well as registering to a Temporary location:
If you are accessing Cloud Contact Centre from Microsoft Teams.
Product Video:
This short video shows you how to manage your Locations as well as how to register to Locations that have been pre-configured, as well as registering to a Temporary location:
Related posts:
Locations | what-is-a-location
Locations | how-do-i-register-to-a-location
Locations | how-do-i-change-my-locations
Locations | how-do-i-delete-a-location
Locations | how-do-i-add-a-location
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here|
