The Contact Centre solution has an integrated option for putting calls on hold.
While on the call press #* on your telephone keypad.
This will place the caller on hold and, if set up, hold music will be played to the caller.
To remove the hold, press #* again to reconnect with the caller.
Product video:
This short video shows you how to use the # transfer method to transfer your calls
Related posts:
Call Assistant | how-do-i-transfer-a-call
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
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