Where an agent is available for calls and operates within multiple teams, the agent has to specify the contact centre team before the option to make an outbound call is available.
This ensures that the correct CLI (presented number) is displayed when making the call.
In the event the call is not answered, and the dialled party returns the call based on the number presented, they will be directed to the right part of the business.
Don’t forget to make sure you are registered available. In addition, check the number you have registered to is correct.
Product Video: Making Outbound Calls when accessing from the hub (web access)
This short video shows you how to make 'outbound calls' using the dialler and the phonebook.
Product Video: Making Outbound Calls when accessing from Microsoft Teams app:
This short video shows you how to make 'outbound calls' using the dialler within the Teams app.
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Call Assistant| can i make outbound contact centre team calls without having to select a team everytime
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information. You can then have another go to improve your knowledge and score.
Try the quiz here |
