No. There is an automated process and logic in place that is activated when an agent makes an outbound call. When the agent makes a call, the system ensures that they don’t receive any inbound calls.
When the call completes you will automatically be returned to a Ready state.
Important: Logging out of your contact centre team, when making outbound calls, applies a reset of the inbound call routing logic and can produce adverse results when managing inbound calls to the team.
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