Call Assistant in Microsoft Teams

These short videos show you how to access and use all the contact centre call assistant features including:

1. Getting started with contact centre in MS Teams - initial onboarding process.

The following include all the contact centre call assistant features used within MS Teams:

1. Accessing and signing in using MS Teams.

2. Registering to a Location (telephone number to receive your calls).

3. Signing in and out of your contact centre teams(s).

4. Changing your Readiness Status.

5. Making Outbound contact centre calls.

6. Managing your contact centre Locations.

7. Using the Call Reference ID.

8. Requesting assistance.