Changing your contact centre team Readiness Status

If you are accessing Cloud Contact Centre from the hub (web access).

This short video shows you how to make yourself 'Ready' (to receive calls to your contact centre team), and to make yourself 'Not Ready' with a Reason Code, (to stop receiving calls to your team).

If you are accessing Cloud Contact Centre from Microsoft Teams.

This short video shows you how to make yourself 'Ready' (to receive calls to your contact centre team), and to make yourself 'Not Ready' with a Reason Code, (to stop receiving calls to your team).

Related Videos:

Video Tutorials |signing in and out of contact centre teams