This short video shows you how to change (Edit) a Team Dashboard.
Dashboards are essentially a view of your teams activities in ‘real-time’ on your PC or laptop.
These team statistics display inbound and outbound call information for example; ‘number of calls in the queue’, ‘longest call in the queue’, ‘total calls answered’ etc.
These statistics are configured by the team supervisors, and can be changed at any time to adapt to your business requirements.
Related Videos:
Video Tutorials | CCC Creating Team Dashboards
Video Tutorials | managing-dashboards