If enabled by your business, your Contact Centre Calls inbound and outbound can be recorded and subsequently accessed from the Unified Recording Interface (URI) within the hub (www.hub.teleware.com).
This video covers:
Viewing your Recordings
Using the filters and searching for specific recordings
Downloading your recordings
Exporting recording details
Playback your recordings to a phone
Playback your recordings using the embedded media player
Adding recording notes
setting a security PIN for playback (to telephone)
Setting ‘Hold’ on recordings (single, user or all)
Related Posts:
Recordings| https://www.telewarehelp.com/products/recordings/the-new-unified-recordings-interface