This short video shows you how to manage your Dashboards.
Dashboards are essentially a view of your teams activities in ‘real-time’ on your PC or laptop.
These team | Agent statistics display inbound and outbound call information for example; ‘number of calls in the queue’, ‘longest call in the queue’, ‘total calls answered’ etc.
These statistics are configured by the team supervisors, and can be changed at any time to adapt to your business requirements.
This short video shows you how to change the dashboard layout, resize the dashboards and displaying your dashboards as wallboards:
Related Videos:
Video Tutorials | contact centre | creating team dashboards
Video Tutorials | contact centre | editing team dashboards