Statistics are essentially a view of your teams and agents activities in ‘real-time’ on your PC or laptop.
The team statistics displays inbound and outbound call information for example; ‘number of calls in the queue’, ‘longest call in the queue’, ‘total calls answered’ etc.
Whereas, the Agent statistics displays your team members ‘registration status’, ‘availability’ and ‘readiness status’ for example.
These statistics are configured by the team supervisors, and can be changed at any time to adapt to your business requirements.
This short video shows you how to manager your 'Team' statistics:
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Video Tutorials | tcm-team-and-agent-statistics
Video Tutorials | tcm-team-and-agent-monitoring