Reporting Services are the Management Information (MI) reports that are available for the Teleware product suite.
For Contact Centre they provide historical reporting data for Contact Centre user availability, status as well as for inbound and outbound calls.
Reports are also available for the Contact Centre Queues that are routed through the IVR (Interactive Voice Response) applications.
Reports can be customised on request for specific customers, and can be made available within the 'Bespoke' reports section of the Reporting Services homepage.
This video covers:
Accessing Reporting Services
The Reporting Services homepage
Reports navigation tool bar
Exporting Reports
Viewing reports for Contact Centre
Contact Centre - Inbound Calls - Dashboard, Summary and Detailed reports.