This short video shows you how to transfer your calls within Contact Centre, using the # (hash) transfer method.
The Contact Centre solution has an integrated option for managing call transfers and is used to transfer the caller to another agent/phone number, allowing for either blind or warm transfers.
Contact Centre manages the transfer and provides an audit of all activity within the comprehensive reporting suite, ensuring the end-to-end customer experience is logged and calls are recorded when transferred (if applicable).
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