For each Call Queue required in ConnectPro a call queue resource account needs to be set up. Each account requires a Microsoft Teams Phone Resource Account license and phone number allocation. This should be set up by a Teams Administrator and can be completed in either Teams Admin Centre and 365 Admin or using Powershell.Below shows how to set up the accounts in Microsoft Teams Admin Center and 365 Admin.
1. In Microsoft Teams admin Center select Voice from the left menu
2. Select Resource Accounts
3. Select ‘Add’
4. In the Add Resource Account pane enter a display name (for example ConnectProCQRA1), username (ConnectProCQRA1) and select call queue for the Resource Account type. Then select Save.
Once created, assign a license to the resource account by following these steps in the Microsoft 365 admin centre:
1. Select Users from the left menu
2. Select Active users
3. Select the Resource Account created above
4. Select the License and apps tab
5. Under licenses select Microsoft Teams Phone Resource Account
6. Select ‘Save Changes’ and close the panel
To assign the queue account a phone number in Microsoft Teams Admin Center
1. From the left menu Select Voice and Resource accounts
2. Search for account and select the account.
3. Click on Assign/unassign
4. Select the appropriate Phone number type and add Assigned phone number Do not select a call queue
5. Click on Save