How do I add a Resource Account?

This is the process for creating a Resource Account, and assigning a number to use in ConnectPro:

1.     Create the account. (Replace red text with required values):

New-CsOnlineApplicationInstance -UserPrincipalName <NewUserPrincipalName> -ApplicationId fd0e601d-f4ba-468d-9cf6-4a94e104f14e -DisplayName “DisplayName"

2.     Assign a “Microsoft Teams Phone Resource Account” to the new account (Free License from Microsoft)

Note, It can take a few minutes for the license to become active on the account.

If step 3 fails, wait 5 minutes, and try again.

3. Assign a phone number to the new resource account. (Replace red text with required values):

Set-CsPhoneNumberAssignment -Identity <NewUserPrincipalName> -PhoneNumber <PhoneNumber> -PhoneNumberType <NumberType> 

<NewUserPrincipalName> = UserPrincipalName created in Step 1.

<PhoneNumber> = Phone number required for the ConnectPro queue.

<NumberType> = “DirectRouting” , “CallingPlan” or “OperatorConnect.

Related Content:

How do I create a New Queue?

How do I configure a team Queue? 

Product Video: