Select the Admin tab as shown below:
To create a New queue click on the + New button shown in the example below:
The following will be displayed, enter Queue Name.
Add Supervisors
Note: adding a Supervisor provides Agent management and queue stats where the Supervisor role has been enabled.
Add Agents
Note: adding an Agent makes them a part of the call queue. When using the Serial queue the user order will dictate the sequence of call delivery.
For a Serial queue the agents can be moved up and down to set the required order of answering.
In this example we have added a new team queue named ‘Product Support’ with a Supervisor and three Agents as shown in the example below.
