When you are signed in to a team queue with a Ready status, calls will be passed to your microsoft teams number.
Answer the call in the usual way as shown in the example below:
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Related Content: Agent | How do I access ConnectPro?
Agent | How do I sign in to my Teams Queue?
Agent | How do I make myself ready to receive team Calls?
Agent | how do I answer a call to my teams Queue?
Agent | how do I make an Outbound call?
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Product Video: Agent call experience:
Shows the agent call experience of signing in and out of their queue, changing readiness status and managing inbound and out calls.
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