How do I make myself ready to receive team queue calls?

When you have selected your Teams Queue, it will be necessary to change your status to Ready to allow calls to be passed to you.

Select Ready from the drop-down list.

When you wish to make yourself Unavailable to receive calls to your Teams Queue select Not Ready, and select a Not Ready Reason Code (if set).

Related Content:

Agent | How do I access ConnectPro?

Agent | How do I sign in to my Teams Queue?

Agent | how do I answer a call to my teams Queue?

Agent | how do I make an Outbound call?

Product Video:

This short video show how to sign in and out of ConnectPro Queues, change availability and manage inbound and outbound calls.