When you have selected your Teams Queue, it will be necessary to change your status to Ready to allow calls to be passed to you.
Select Ready from the drop-down list.
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When you wish to make yourself Unavailable to receive calls to your Teams Queue select Not Ready, and select a Not Ready Reason Code (if set).
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Related Content:
Agent | How do I access ConnectPro?
Agent | How do I sign in to my Teams Queue?
Agent | how do I answer a call to my teams Queue?
Agent | how do I make an Outbound call?
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Product Video:
This short video show how to sign in and out of ConnectPro Queues, change availability and manage inbound and outbound calls.
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