Where can I see my queue call statistics?

If the Supervisor Role has been assigned by an administrator, also

see Admin-how to configure a team queue.

supervisors and team queue managers who are also members of the team queue will be able to view their teams’ members call activity as well as call queue statistics in real-time.

Note: a Supervisor will only see the queues they are associated with

Click on the Supervisor tab as shown below.

Call queue statistics will be displayed for all the queues you are associated with.

Video: Shows how supervisors can manage their agents availability, call readiness status, see live call queue statistics and using the barge features (Listen, Whisper and Join).

Related Content:

Admin | How do I configure a team queue?

Supervisor | How do I view and manage the agents in my queue?

Supervisor | How do I use the Barge/Intrusion feature?