You can also make any changes to the dashboard directly from within the 'Dashboards page'.
From the dashboards page, select the dashboard you wish to delete (remove) as shown in the 'SALES' team example below:
The following example will be displayed which will allow you to make any changes, or delete the Dashboard.
Click on 'Delete' to delete the dashboard, 'Cancel' to exit the dashboard without making any changes or 'Save' if you have made any changes that you wish to save.
Product Video:
This video covers accessing the Contact Centre Hub and using the Supervisor Dashboard features. This will include:
Signing in and out of the Contact Centre Hub
Viewing team dashboards - editing TEAM Dashboards
Viewing agent dashboards – editing AGENT Dashboards
Related posts:
Dashboards-Wallboards | how-do-i-create-a-team-dashboard
Dashboards-Wallboards | how-do-i-edit-change-my-dashboards
Dashboards-Wallboards | how-do-i-change-my-dashboard-layout
Dashboards-Wallboards | how-do-i-change-the-size-of-my-dashboards
Dashboards-Wallboards | how-do-i-display-dashboards-as-wallboards
Teams | what team statistics are available within contact centre teams
Supervisor | how-do-i-manage-specific-statistics-for-different-teams
Supervisor | how-do-i-manage-specific-statistics-for-my-agents
Product Video:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
