Contact Centre Team Creation
This video shows you how to create a 'Contact Centre Team' within the CCC application and for inbound call management, creating a team Queue Profile, Queue Schedule and attaching a Queue block within the IVR application manager.
The following elements are covered in this video:
Contact Centre Team Creation (CCC)
Creating Team Queue Profile
Creating Queue Schedule
Attaching Queue Block.
Product Video:
Related posts:
Teams| how-do-i-create-a-team
Teams| how-do-i-configure-my-team
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-remove-agents-from-my-team