To edit (change) a Location, click on the ‘Administration’ link from the Contact Centre Homepage as shown below:
1. Click on 'Locations'
2. Click on 'Edit' as shown in the example below
3. You will now be able to make any changes as shown in the example below: Simply replace the Location Name, Code (2-digit ID) or number as required.
4. Click Save, to save any changes or Cancel to exit without making any changes.
Your Locations list will now reflect any changes made. In this example the Location 03 - RU-3 has been changed to Location 01 - Training Centre.
Product Video:
This short video shows you how to change your locations, as well as adding and managing your locations (telephone numbers where you receive your contact centre calls).
Related posts:
Locations | what-is-a-location
Locations | how-do-i-manage-my-locations
Locations | how-do-i-register-to-a-location
Locations | how-do-i-add-a-location
Locations | how-do-i-delete-a-location
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
