Your locations can be configured within the Contact Centre interface, with additional behavioural options such as call acceptance.
For example, the ability to enable ‘# to accept’ for receiving calls to mobile phones to avoid calls going to your personal voicemail.
Agents can register to any available pre-configured location by selecting it from a drop-down list.
Additionally, when enabled, agents can enter an ad-hoc temporary location, known as a 'temporary number'. This provides a simple flexible working option for users, whilst providing customers with a simple and effective Business Continuity Policy (BCP) to operate quickly and effectively in the event of a crisis.
The option to use temporary numbers are ideal for homeworkers, or those that wish to take calls away from the office at short notice, or where pre-configured locations have not been configured.
Product Video:
This short video shows you how to manager your locations (telephone numbers where you wish to receive your calls).
Related posts:
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Locations | how-do-i-register-to-a-location
Locations | how-do-i-change-my-locations
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Locations | how-do-i-add-a-location
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
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