Locations are telephone numbers that can be added to allow agents and supervisors to make and receive calls using a landline or mobile number.
Pre-Configured Locations: A location can be pre-configured by both supervisors and agents from the administration section within Contact Centre.
Temporary Location: A temporary location (telephone number) can also be set in the event that no pre-configured numbers are set, or that you are working away from your usual location (for example working from home).
When enabled, agents can enter an ad-hoc temporary location. This provides a simple flexible working option for users, whilst providing customers with a simple and effective Business Continuity Policy (BCP) to operate quickly and effectively in the event of a crisis.
Product Video:
This short video show you how to Register to a Location (telephone number where you wish to receive your contact centre calls.
This short video show you how to Manage your Locations (telephone numbers where you wish to receive your contact centre calls.
Related posts:
Locations | how-do-i-manage-my-locations-1
Locations | how-do-i-register-to-a-location
Locations | how-do-i-change-my-locations Locations | how-do-i-add-a-location Locations | how-do-i-delete-a-location
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