Reporting Services are the Management Information (MI) reports that are available for the TeleWare product suite.
For Cloud Contact Centre they provide historical reporting data for contact centre user availability, inbound and outbound calls.
Reports are also available for the Contact Centre Queues that are routed through the IVR (Interactive Voice Response) applications.
Reports can be bespoked on request for specific customers, and can be made available within the 'Bespoke' reports section of the Reporting Services homepage.
We welcome your feedback and suggestions as we continuously look to improve reporting.
Please contact us at ReportingFeedback@TeleWare.com
Product Video:
This short video shows some of the Cloud Contact Centre related reports available within Reporting Services:
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