The ‘inbound calls’ report includes; Team ID, Description, Last Agent Dialled, User Name, Call Date, Number of calls, Call Setup (seconds), Queue Time, Talk Time and Total Call.
![](https://static.wixstatic.com/media/a27d24_35bca629be7d409ea62e7aaad8ecbdba~mv2.png/v1/fill/w_980,h_436,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/a27d24_35bca629be7d409ea62e7aaad8ecbdba~mv2.png)
To view your inbound calls, click on the Cloud Contact Centre 'Inbound Calls' button as shown above:
The following 'Search' window will be displayed:
![](https://static.wixstatic.com/media/a27d24_742dbb67321e4e6ea85c9dc3b43d3e88~mv2.png/v1/fill/w_938,h_122,al_c,q_85,enc_auto/a27d24_742dbb67321e4e6ea85c9dc3b43d3e88~mv2.png)
![](https://static.wixstatic.com/media/a27d24_08c525b5a38946378ca8dcd9230d27b5~mv2.png/v1/fill/w_368,h_103,al_c,q_85,enc_auto/a27d24_08c525b5a38946378ca8dcd9230d27b5~mv2.png)
The report can be viewed by 'Dashboard', 'Summary' or 'Detail'. in the example shown below the 'Dashboard' view is displayed.
![](https://static.wixstatic.com/media/a27d24_5183d72800cc41a1bb0276c82218a9ef~mv2.png/v1/fill/w_973,h_549,al_c,q_90,enc_auto/a27d24_5183d72800cc41a1bb0276c82218a9ef~mv2.png)
![](https://static.wixstatic.com/media/a27d24_b71b7cd96ddd458a9320263f1ae21269~mv2.png/v1/fill/w_35,h_35,al_c,q_85,enc_auto/a27d24_b71b7cd96ddd458a9320263f1ae21269~mv2.png)
Hovering your mouse over graph lines on the dashboard will display a 'summary' of call information. Click to open up the 'Summary' view as shown in the example below.
![](https://static.wixstatic.com/media/a27d24_b14d65a6ea0747c7a232359597867026~mv2.png/v1/fill/w_920,h_200,al_c,q_85,enc_auto/a27d24_b14d65a6ea0747c7a232359597867026~mv2.png)
![](https://static.wixstatic.com/media/a27d24_d2416102d7b74a25a77acc9346659ffa~mv2.png/v1/fill/w_933,h_430,al_c,q_90,enc_auto/a27d24_d2416102d7b74a25a77acc9346659ffa~mv2.png)
To view more detail of individual agents call information, click on the expand symbol as shown in the example below (TCM Agent-1-Pfono).
![](https://static.wixstatic.com/media/a27d24_3392aee174e64190b432dbd8049a5a55~mv2.png/v1/fill/w_931,h_241,al_c,q_85,enc_auto/a27d24_3392aee174e64190b432dbd8049a5a55~mv2.png)
You will now see a detailed list of every inbound call to agent 3031
![](https://static.wixstatic.com/media/a27d24_e0377b9ac6f94a58b0699084f4cc5a22~mv2.png/v1/fill/w_980,h_501,al_c,q_90,usm_0.66_1.00_0.01,enc_auto/a27d24_e0377b9ac6f94a58b0699084f4cc5a22~mv2.png)
![](https://static.wixstatic.com/media/a27d24_45e0490a24d04fda801c9d2bc56ce7d5~mv2.png/v1/fill/w_495,h_172,al_c,q_85,enc_auto/a27d24_45e0490a24d04fda801c9d2bc56ce7d5~mv2.png)
Product Video:
This short video shows you how to access Reporting Services, and manage your reports, including the Inbound Calls report:
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Reporting Services| where-can-i-see-my-outbound-call-reports
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Quiz Link Test:
Think you know about Cloud Contact Centre, try this fun quiz to find out how much you do know
Under development - January, 2022