Tabs can be added to allow quick viewing of specific team statistics for your teams.
In the examples below, a tab will be created for the Product Team.
1. Click on the + tab from the teams toolbar as shown in the example below:
2. A new tab will now be displayed as shown
3. Click anywhere on the new tab to name the statistic tab. Enter the name of the statistic in this example 'Product Team'.
Click Cancel to exit without changing the name or Save to rename.
4. When saved, the new renamed tab 'Product Team' will be displayed.
5. To add specific statistics to this team, click on Filter as shown in the example below. 6. Enter the team name in this example we are using the Product Team.
7. Click Apply
8. The specific statistics for the Product Team can now be selected.
9. Click '-' to expand the current statistics and Edit from the top team menu, to change the statistics.
10. When Edit is selected the current and available statistics will be displayed as shown below.
11. Statistics can be added, removed and re-ordered as required and will be displayed when the Product Team tab is selected from the team menu toolbar.
Product Video:
This short video shows you how to view and manage your team and agent statistics:
Related posts:
Supervisor | how-do-i-see-my-team-and-agents-statistics
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