There are two navigation menus one located on the left-hand side and one at the top.
The Left-hand Navigation Menu (as shown below) is used to move between pages within contact centre. To expand/retract the left-hand navigation menu click on the menu icon:
Click here to expand or collapse the side Menu Bar
Click the drop-down menu to display the contact centre features available to a Supervisor.
If other products are used i.e. Recordings these can be accessed from here.
Administration will display the following sub-menu:
Additional Contact Centre Administration settings can be accessed from here, including Contact Centre Teams, Recordings (if enabled) and Locations.
Click on Cloud Contact Centre to display and manage all your teams:
Teams can be created and managed
Reason Codes can be created and managed. Locations
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Call Assistant| how do i navigate the call assistant menus in contact centre
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
