If you have purchased call recordings but are unable to see your recordings from within the Recordings menu, there are several thing you can check to identify the reason. Can you see the recordings icon from within the left-hand navigation menu?
If not then your administrator may not have enabled call recording on your user account, so check with your administrator who will be able to enable recordings access for you (if applicable).
What call types / call directions are you not able to see?
If you are unable to see your Outbound call recordings, then this can be configured from the contact centre Team administration section within the team setup. Check with your Supervisor/Administrator if this has been setup.
If you are unable to see your Inbound call recordings, then this can be configured from within Contact Centre IVR Administration for the applications that are enabled for inbound call recording.
Check with your Supervisor/Administrator if this has been setup.
Product Video:
This short video shows you how to access and manage your Contact Centre Recordings within the Unified Recordings Interface (URI) within the hub.