There are 17 Agent statistics which can be viewed and managed by the team supervisors.
These statistics can be selected and prioritised within the Dashboard and Wallboard displays.
The agent statistics available by default are:
Agent name
Status
Registration (signed in/out of teams)
The following additional agent statistics are available and can be added, or removed at any time:
Product Video:
This short video shows you how to manage your team and 'agent' statistics:
Related posts:
Teams | what team statistics are available in contact centre
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