Supervisors can manage teams and available agents within the Contact Centre interface by moving registered users in and out of teams, as required.
The option to automatically log out agents on a daily basis can be configured per team based on a pre-specified time.
Auto log-out requirements can be managed by requesting changes through the TeleWare Service Desk.
Time of day routing can also control delivery of calls to the team, meaning calls can only be delivered to the team within working hours.
Related posts:
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Supervisor | how-do-i-see-my-team-and-agents-statistics
Supervisor | how-do-i-manage-specific-statistics-for-different-teams
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