You can create and manage your contact centre teams within your supervisor account.
It will also be necessary to add the contact centre team to an IVR Queue – You may not have access to the IVR Application Manager check with your system administrator
regarding access.
1. From the left-hand navigation menu, click Administration
2. Then click on Cloud Contact Centre from the Administration menu as shown below:
A list of any pre-configured contact centre team(s) will now be displayed as shown in the example below:
3. To create a new team, click on the 'Add' icon as shown in the example below:
4. The team configuration page will now be displayed as shown below:
The team details can now be entered.
Product Video:
This short video shows you how to create a new contact centre team and add 'Supervisors' and 'Agents' to this team.
Product video under development (August, 2022)
Related posts:
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-remove-agents-from-my-team
Teams| how-do-i-edit-change-my-teams
Teams| how-do-i-configure-my-team
Teams| how-are-queues-configured-and-what-options-are-available Teams| what-is-a-sequential-hunting-team
Teams|will-calls-be-still-passed-through-to-agents-in-the-event-that-all-the-agents-are-in-wrap-up
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
