Note:
It will be necessary to delete the contact centre team Queue from the IVR Application first, to allow the deletion of the team as shown in the following process.
Contact Centre Teams can be deleted from the 'Edit' Teams icon as shown in the example below:
Click on the 'Edit' icon as shown left, to display the team configuration page as shown below:
Click 'Delete' to delete the team, 'Cancel' to exit without deleting the team or 'Save' to save any change made within the team configuration.
Product Video:
This short video shows you how to manage your teams, including how to 'Delete' a contact centre team.
Related Posts:
Teams| how-do-i-create-a-team
Teams| how-do-i-configure-my-team
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-remove-agents-from-my-team
Teams| how-do-i-edit-change-my-teams
Teams| what-is-a-sequential-hunting-team
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
