To change any of the information for your contact cenre Teams, click on the Edit icon in the Options column as shown in the example below:
Click on the 'Edit' image as icon as shown left.
The Team Configuration page will be opened as shown in the example below:
Any changes can now be made, click Save to save the new settings, Cancel to return to the team configuration page without making any changes or Delete to remove the team.
Product Video:
This short video shows you how to manage your contact centre teams and change the team settings.
Related Posts:
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Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-remove-agents-from-my-team
Teams| what-is-a-sequential-hunting-team
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
