Removing agents from a team
To remove agents (contact centre team members) from your contact centre team, simply, click on the agents to wish to remove from the team (multiple selections can be made using the 'Ctrl' or 'Shift' keys) as shown in the example below. Click on the 'Remove' button to move them into the 'Excluded' pane in the centre.
In this example the 'Product Team Supervisor' and two 'Product Agents' have been removed from this team.
They are now in the central pool of team members displayed within the central 'Excluded' pane, as shown in the example below:
Click 'Save' to save, 'Cancel' to exit, or 'Delete' to delete the Team.
For The 'Supervisor' to be able to view the contact centre teams on the 'Teams' page, they must be included within any teams they wish to view.
Product Video:
This short video shows to how to configure your contact centre teams including 'removing' agents from your team.
Related posts:
Teams| how-do-i-create-a-team
Teams| how-do-i-configure-my-team
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-edit-change-my-teams
Teams|what-is-a-sequential-hunting-team
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
