In order to manage teams, the supervisor account must be included within each of the teams.
This is done from the team configuration page. Supervisors don’t actively need to take calls, they just need to be in the team.
Product Video:
This short video shows you how to move supervisors in and out of contact centre teams to be able to manage those teams.
Product video under development (August, 2022)
Related posts:
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-create-a-team
Teams| how-do-i-configure-my-team
Teams| how-do-i-remove-agents-from-my-team
Teams| what-is-auto-login
Teams| how-do-i-edit-change-my-teams
Teams| what-is-a-sequential-hunting-team
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|
