Agents and Supervisors can be set to 'Auto-Login' (default setting), which means that when they register to a location, they are automatically signed into any contact centre teams that they are a member of. However, even if 'Auto-Login' is not set, they can sign in or out of contact centre teams as necessary.
Generally, Supervisors are not set to 'Auto-Login', as they are usually managing their team(s), although, they can sign in to the team at any time to answer calls.
To 'Enable' Auto-Login, simply click (check) on the 'Auto-Login' screen as shown in the example below:
In this example the 'Sales Supervisor' is not set to 'Auto-Login' in which case they will not be automatically signed into the team. However the four agents within this team will be.
Product Video:
This short video shows you how to create and manage your contact centre teams, including setting 'Auto Login'.
Related posts:
Teams| how-do-i-create-a-team
Teams| how-do-i-configure-my-team
Teams| how-do-i-add-agents-to-my-teams
Teams| how-do-i-edit-change-my-teams/edit
Teams|what-is-a-sequential-hunting-team
Call Assistant | can-i-make-outbound-team-calls-without-having-to-select-a-team-every-time
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
Try the quiz here|