There are 56 team statistics that can be managed by the team supervisors. The statistics can be selected and prioritised within the dashboard and wallboard displays.
The team statistics available are:
The TEAM Data Statistics highlighted in green are recommended, as a starting point. However, the statistics can be changed easily to fit your own requirements.
Product Video:
This short video shows you how to create and manage statistics for your contact centre teams and agents.
Related posts:
Supervisor |what agent statistics are available within contact centre
Cloud Contact Centre Fun Quiz:
Why not try this fun quiz to test your knowledge, there is no pass or fail, it's just for fun and you will get a certificate if you achieve 80% or more.
Whether you get the question right or wrong, you can follow the links to FAQs and videos which will provide further information.
You can then have another go to improve your knowledge and score.
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